Case Studies

5 projects spanning 0→1 launches, growth strategy, viral design, and metric analysis. Each one shows how I think through a problem end-to-end.

Concept

Growth Strategy · Dec 2025

Designing a Viral Loop for Audiomack

Problem: Audiomack's engagement was centred on library size rather than community, which limited organic growth and long-term retention.

Solution: Designed "Crew Charts", small listening groups where each Crew generates its own live music chart from member activity. The viral loop: listen, get prompted to invite friends, create or join a Crew, share the Crew Chart, new users onboard directly into a Crew. Shifted the product's emphasis from passive listening to community-driven music taste.

Success metrics defined: % new users from Crew invites, active Crews per MAU, weekly listening hours per user, Crew Chart share frequency, and 4-week retention of Crew users vs non-Crew users.

Audiomack Viral Loop Growth Retention Community
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Exercise

Root Cause Analysis · YouTube

Average View Duration Drop on YouTube

Problem: A 30% drop in Average View Duration (AVD), a core engagement metric tied directly to revenue and creator monetization, needed to be diagnosed and resolved.

Approach: Applied a structured RCA framework: clarified scope with 7 targeted questions (onset, category breakdown, algorithm changes, ad load, Shorts vs long-form, regional differences), documented assumptions, then analysed data across user feedback, video analytics (CTR, retention), user behaviour, content trends, and competitor activity.

Root causes identified: Content quality decline, suboptimal algorithm recommendations, increased ad load, user shift to short-form (Shorts/TikTok), platform usability issues, and evolving viewer expectations.

Recommendations: Short-term: retune recommendation algorithm, A/B test ad placement, fix usability. Mid-term: lean into Shorts, incentivise quality creators. Long-term: exclusive content, interactive features (polls, Q&A, live streams). Defined AVD recovery rate and engagement rate as success metrics with iterative rollouts.

YouTube Root Cause Analysis Metric Diagnosis A/B Testing Algorithm Engagement
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